Frequently Asked Questions

You can place an order in several ways:

• Online through our website by browsing our menu and adding items to cart
• Call us directly at +1 215-732-7560 during business hours
• Visit our location at 237 S 18th St, Philadelphia, PA 19103
• Through popular delivery apps like DoorDash, Uber Eats, and Grubhub

Online ordering is available 24/7, while phone orders are accepted during our operating hours.

We accept all major payment methods for your convenience:

• Credit cards: Visa, MasterCard, American Express, Discover
• Debit cards with PIN or signature
• Cash for in-store pickup and delivery (exact change preferred)
• Digital payments: Apple Pay, Google Pay, Samsung Pay
• PayPal for online orders

All online transactions are secured with SSL encryption for your safety.

Order modifications depend on timing and preparation status:

• Online orders can be modified within 5 minutes of placement
• Call us immediately at +1 215-732-7560 for urgent changes
• Orders can be cancelled with full refund if not yet in preparation
• Once your pizza is in our coal-fired oven, changes cannot be made

We'll do our best to accommodate reasonable requests when possible.

Our coal-fired pizza offers a unique dining experience:

• Cooked in authentic coal-fired ovens reaching 1000°F temperatures
• Creates a distinctive smoky flavor and perfectly charred crust
• Cooking time of just 3-5 minutes for optimal texture
• Thin, crispy crust with slightly charred "leopard spots"
• Fresh, high-quality ingredients sourced locally when possible

This traditional cooking method dates back to ancient pizza-making techniques and delivers an authentic Italian experience.

Yes! We accommodate various dietary preferences and restrictions:

• Gluten-free pizza crust available in 10" size
• Vegan cheese and multiple vegetable toppings
• Dairy-free options clearly marked on our menu
• Fresh salads with customizable ingredients
• Gluten-free appetizers and sides available

Please inform us of any allergies when ordering. While we take precautions, our kitchen handles gluten and allergens.

Our customer favorites include:

• Classic Margherita: Fresh mozzarella, tomato sauce, and basil
• Coal Fired Wings: Crispy wings with our signature coal-fired flavor
• The Paulie: Pepperoni, sausage, mushrooms, and peppers
• White Pizza: Ricotta, mozzarella, garlic, and olive oil
• Arugula Salad: Fresh greens with lemon vinaigrette

We also offer seasonal specials featuring fresh, local ingredients when available.

Our delivery service covers a wide area around Philadelphia:

• Free delivery on orders over $25 within 3 miles
• $3.99 delivery fee for orders under $25
• Extended delivery area up to 5 miles for $5.99 fee
• Average delivery time: 30-45 minutes
• Real-time order tracking available online

Enter your address during checkout to confirm delivery availability and see exact fees.

Pickup times vary based on order size and busy periods:

• Average pickup time: 15-25 minutes after ordering
• Pizza orders: 10-15 minutes (coal-fired ovens cook quickly!)
• Large orders or catering: 30-45 minutes
• You'll receive SMS/email notification when ready
• Curbside pickup available - call when you arrive

Order ahead during peak hours (6-8 PM) to minimize wait time.

We strive to maintain service during most weather conditions:

• Light rain/snow: Normal delivery continues
• Heavy weather: Extended delivery times may apply
• Severe conditions: Delivery may be suspended for safety
• Pickup remains available unless unsafe for travel
• Weather updates posted on our website and social media

Customer and driver safety is our top priority during adverse weather conditions.

Advance notice requirements depend on your event size:

• Small gatherings (up to 20 people): 24 hours minimum
• Medium events (21-50 people): 48 hours recommended
• Large events (50+ people): 72 hours minimum
• Corporate events: 1 week advance booking preferred
• Holiday periods: 2 weeks advance booking required

Contact us at +1 215-732-7560 to discuss your specific catering needs and timeline.

We offer flexible catering options to suit any event:

• Pizza Party Package: Assorted pizzas, salads, and beverages
• Business Lunch: Individual portions with professional presentation
• Family Style: Large portions for sharing at gatherings
• Appetizer Platters: Wings, garlic bread, and antipasto
• Custom Packages: Tailored to your specific requirements

All packages include setup, serving utensils, plates, and napkins. Delivery and setup services available.

We're open seven days a week to serve you:

• Monday - Thursday: 11:00 AM - 10:00 PM
• Friday - Saturday: 11:00 AM - 11:00 PM
• Sunday: 12:00 PM - 9:00 PM
• Holidays: Limited hours may apply
• Online Ordering: Available 24/7

Last orders are taken 30 minutes before closing. Holiday hours may vary - check our website for updates.

Reservation policies vary by party size and timing:

• Parties of 6 or more: Reservations recommended
• Weekend evenings: Reservations highly recommended
• Walk-ins welcome for smaller parties (subject to availability)
• Private event bookings available for large groups
• Call +1 215-732-7560 to make a reservation

We also offer a waitlist system during peak hours to minimize your wait time.

Parking options near our Philadelphia location:

• Street parking available on 18th Street and surrounding blocks
• Paid parking garage within 2 blocks
• Meter parking: Free after 6 PM and on Sundays
• Bike racks available directly in front of restaurant
• Handicap accessible parking spaces nearby

We recommend allowing extra time for parking during peak hours and special events in the area.

We value your feedback and strive to address all concerns promptly:

• Email us at [email protected]
• Call our manager directly at +1 215-732-7560
• Submit feedback through our website contact form
• Leave reviews on Google, Yelp, or Facebook
• Speak with a manager during your visit

We respond to all feedback within 24 hours and work to resolve any issues to your satisfaction.